The HowDidWeDo? feedback app is freely available on any smartphone via the native app store. This can then be used for any venue or service that is signed up to HowDidWeDo? Feedback can be left this way immediately whilst on site or when you’ve left the location. Find out whether your local business is on HowDidWeDo? by searching for them in the dropdown menu or using GPS to locate any nearby.
Key Information at a Glance
Quickly ascertain a site or groups health by looking at the colour coded scores on the dashboard. Simple red, amber, green system allows you to tell how a site is doing in general and even in specific areas. Colour thresholds can be set to determine when a score is considered good, satisfactory or bad.
Feedback Shared Instantly
Feedback is available to view as soon as the customer presses submit. Tailor custom alerts to make sure submissions are sent to the most appropriate member of staff. Email alerts allow important information is conveyed even to those out of the office. Instantaneous feedback is important to ensure calls for action are acted upon as quick as possible.
Feedback data can be viewed in a variety of formats, from tables and graphs to pie charts. This data can be filtered by date range, individual sites and even individual question scores. Compare scores with other businesses in the same category to see how your branches are holding their own. Trend lines help determine how your business is faring in the long term.
Catch Issues Early
Any negative feedback or calls for action can be addressed immediately as they go straight to management. When necessary, customers have the ability to request a response specifically. This allows the staff and the customer to discuss and resolve any miscommunications or unsatisfactory service. Dealing with problems in this way mitigates any unnecessary bad publicity.
Intuitive and Easy to Use
The HowDidWeDo? system asks only a few number based questions that use a simple slider to score aspects on satisfaction level. Optional comments and photo fields allow customers to add more information where they feel necessary. Finding a site and giving feedback can take as little as 30 seconds.
Since the HowDidWeDo? feedback system is fully remote, no special hardware is required on either end. Customers simply use their phones to leave feedback, whilst management can access and view that feedback through any computer or even their phones. Though each businesses question structure is heavily customisable, the default settings make it easy to get feedback flowing.